Delivery

The supplying of the goods is done exclusively by post. No withdrawal can be made at our Head Office.

Warning! The consignee who resides out of the French metropolitan territory is fully responsible to perform the customs formalities or to pay the taxes possibly collected in the country or territory where the goods are shipped to.

Shipping

Our our goods are shipped by La Poste society:

  • to Metropolitan France (including Corsica) and Monaco: by So Colissimo, which offers various options:

    • delivery at home without recipient's signature
    • withdrawal at Post Office
    • withdrawal at Cityssimo lockers (in most big urban areas, open 7/7 24/24, except when located in a shopping centres: more information in www.cityssimo.fr
    • withdrawal at local shopkeeper's
    • delivery by appointment(in Paris intra-muros exclusively)
      More information : www.so-colissimo.fr/particuliers.php
  • to French Overseas Departments and Territories - Oversas Authorities (DROM-COM, former DOM-TOM): by Colissimo, with double delivery option: either without recipient's signature (« Colissimo Access) or with signature (« Colissimo Expert »).
    More information: http://www.colissimo.fr/particuliers/home.jsp
  • to Belgium : by So Colissimo, which offers various options:

    • delivery at home without recipient's signature
    • withdrawal at Post Office
    • withdrawal at local shopkeeper's
  • to other countries : by Colissimo « Expert » (delivery with recipient's signature).

Delivery time and tracking

  • So Colissimo

    • 2 (working) days guaranted to France and Monaco; tracking; notification of La Poste by e-mail and/or by SMS of the consignment of the parcel
    • 2 (working) days to Belgium; tracking; notification of La Poste by e-mail and/or by SMS of the consignment of the parcel at the Post Offic or at local shopkeeper's
  • Colissimo « Access »

    • between 5 and 7 working days (indicative time); full tracking until delivery for the following destinations: Guadeloupe, Martinique, French Guiana, Saint-Martin and Saint-Barthélémy Is., Réunion, Mayotte, New Caledonia, only until lhe exit of French metropolitan territory por the parcels sent to St. Pierre and Miquelon, French Polynesia, Wallis and Futuna.
  • Colissimo « Expert »

      • between 5 and 7 working days (indicative time); full tracking until delivery for the following destinations: Guadeloupe, Martinique, French Guiana, Saint-Martin and Saint-Barthélémy Is., Réunion, Mayotte, New Caledonia, only until lhe exit of French metropolitan territory por the parcels sent to St. Pierre and Miquelon, French Polynesia, Wallis and Futuna.
      • between 2 and 4 working days (indicative time) to Europe, and between 5 and 9 working days (indicative time) to the rest of the world (depending on the destination) ; a lead time calculator is available at www.colissimo.fr/GC ; full tracking until delivery for some destinations (list available here), for the other countries, the tracking stops at the exit of French metropolitan territory;

The tracking number is sent by e-mail and can be checked in the Oreder History and Details section of My account as well.

Postage

The fees are calculated according to the weight of the parcel, its destination and the delivery option (for So Colissimo).

For information only, for a parcel between 1 et 2 kg:

  • So Colissimo France : EUR 9,67 € (EUR 7,58 € at a shopkeeper's); Belgium: EUR 11,47 €
  • Colissimo Guadeloupe/Martinique/Réunion : EUR 21,61 (without signature), EUR 24,73 € (with recipient's signature).

Exact fees are shown while the order processing, before the payment stage.

The informations above are not contractual and are given for information only according those available at La Poste (So Colisimo / Colissimo) on 4 May, 2014 (fees on 1 st March, 2014). The can be be changed without previous notice according the modifications made by La Poste.

Update: 4 May, 2014